Business Development Examples Strategies & Success
Unlocking sustainable growth requires a strategic approach to business development. This exploration delves into practical examples, proven strategies, and insightful case studies to illuminate the path toward expansion and profitability. We’ll examine successful initiatives across diverse industries, dissect key methodologies, and address common challenges faced by businesses of all sizes. This comprehensive overview aims to equip you with the knowledge and tools necessary to effectively develop and implement your own business development plans.
From defining the core principles of business development and differentiating it from sales and marketing, we will progress through various strategies, including identifying opportunities, building relationships, and negotiating deals. We will also analyze the crucial role of innovation and the importance of accurately measuring ROI. The ultimate goal is to provide a clear and actionable framework for achieving significant business growth.
Defining Business Development
Business development is a multifaceted function focused on identifying and cultivating growth opportunities for a company. It’s distinct from sales, which focuses on closing deals with existing or readily identified prospects, and marketing, which concentrates on building brand awareness and generating leads. Business development proactively seeks out new avenues for revenue generation and expansion, often involving strategic partnerships, mergers and acquisitions, and the exploration of entirely new markets.Business development activities aim to enhance a company’s long-term value and competitiveness.
Core goals include increasing revenue streams, expanding market share, improving profitability, and strengthening the company’s overall position within its industry. These objectives are pursued through various strategies, ranging from identifying and securing strategic alliances to developing innovative products and services that meet emerging market demands.
Key Performance Indicators (KPIs) for Business Development
Measuring the effectiveness of business development initiatives requires a robust set of KPIs. These metrics provide quantifiable insights into the success of various strategies and allow for data-driven adjustments. Choosing the right KPIs depends heavily on the specific goals of the business development plan.
- Number of New Partnerships Secured: This KPI tracks the success of efforts to forge strategic alliances with other companies. A higher number suggests a stronger network and increased access to new markets or resources.
- Value of New Business Generated: This KPI directly measures the financial impact of business development activities. It reflects the revenue generated from new partnerships, market expansions, or product launches.
- Market Share Growth: This KPI indicates the company’s increasing dominance within its target market. An upward trend signifies successful penetration of new customer segments and improved competitive positioning.
- Lead Generation from Strategic Initiatives: This KPI measures the effectiveness of business development activities in generating qualified leads that can be converted into sales. It helps assess the quality and quantity of opportunities created.
- Return on Investment (ROI) of Business Development Projects: This crucial KPI evaluates the profitability of specific business development initiatives, ensuring that investments are yielding positive returns. A high ROI indicates efficient resource allocation and successful strategy implementation. For example, a successful merger resulting in a significant increase in profitability would demonstrate a high ROI for the business development team.
Examples of Successful Business Development Strategies
Effective business development hinges on understanding market dynamics, identifying opportunities, and implementing strategies that drive growth. Successful strategies often involve a blend of innovative approaches, strategic partnerships, and a deep understanding of the target audience. The examples below highlight diverse approaches across various industries.
Successful Business Development Strategies Across Industries
The following table showcases three successful business development strategies from different sectors, illustrating the versatility and adaptability of effective approaches.
Industry | Strategy | Results | Lessons Learned |
---|---|---|---|
Technology (Salesforce) | Strategic Partnerships and Ecosystem Development | Massive market share dominance through a robust app ecosystem and integrations with other business software. Increased customer loyalty and stickiness. | Building a strong partner network requires significant investment and ongoing management. Prioritizing integration compatibility is crucial for long-term success. |
Retail (Amazon) | Data-Driven Personalization and Customer Experience | Unprecedented growth in online retail, fueled by highly personalized recommendations and seamless customer service. High customer retention rates. | Data privacy and security are paramount. Continuous investment in data analytics and technology is essential to maintain a competitive edge. |
Healthcare (Telemedicine Providers) | Expansion into New Service Areas and Technology Adoption | Increased accessibility to healthcare, especially in underserved areas. Improved efficiency and reduced costs. | Regulatory compliance is crucial in the healthcare sector. Ensuring data security and patient privacy is paramount. Effective communication and patient education are key. |
Hypothetical Business Development Plan for a Small Startup
Let’s consider a hypothetical small startup, “EcoClean,” specializing in eco-friendly cleaning products. Their goal is to expand into a new market – the institutional cleaning sector (schools, hospitals).This business development plan would focus on:* Market Research: Thorough analysis of the institutional cleaning market, including competitor analysis, identifying key decision-makers, and understanding specific needs (e.g., eco-friendly certifications, cost-effectiveness, safety standards).
Value Proposition
Highlighting EcoClean’s unique selling proposition (USP), emphasizing the environmental benefits and cost-effectiveness of their products compared to traditional options.
Sales Strategy
Developing a targeted sales approach focusing on direct sales to institutions, potentially supplemented by partnerships with existing cleaning supply distributors.
Marketing and Branding
Creating marketing materials that highlight the environmental benefits and cost savings for institutional clients. Building relationships with key stakeholders through networking and industry events.
Financial Projections
Developing realistic financial projections based on market research and sales forecasts, including anticipated costs and revenue streams.This plan emphasizes a phased approach, starting with pilot projects to gain traction and gather feedback before scaling operations.
Comparison of Business Development Approaches: Two Large Companies in the Same Industry
Consider Coca-Cola and PepsiCo, two major players in the beverage industry. Both employ extensive marketing and distribution networks. However, their approaches differ in nuance.Coca-Cola has traditionally focused on building brand loyalty through iconic advertising and consistent messaging, emphasizing emotional connections with consumers. Their business development often centers on expanding product lines and geographical reach while maintaining a strong brand identity.PepsiCo, on the other hand, has often employed a more diversified approach, acquiring companies in complementary sectors (e.g., snacks) to broaden its portfolio and reduce reliance on a single product category.
Their business development strategies incorporate both organic growth and strategic acquisitions. Both companies leverage extensive distribution networks, but their strategies for brand building and market penetration differ in their emphasis on either brand loyalty or product diversification.
Business Development Methods and Techniques
Effective business development relies on a multifaceted approach encompassing opportunity identification, stakeholder relationship management, and deal closure. This section details the methods and techniques crucial for success in each of these areas.Successful business development hinges on a systematic approach to identifying and evaluating opportunities, fostering strong relationships, and navigating the complexities of deal negotiation. Understanding these core components allows for a more strategic and efficient approach to growth.
Identifying and Evaluating Potential Business Opportunities
Identifying and evaluating potential business opportunities requires a proactive and analytical approach. This involves market research, competitor analysis, and a clear understanding of the company’s strengths and weaknesses. Effective methods include utilizing market research reports, analyzing industry trends, and actively seeking out unmet customer needs. A thorough evaluation process should involve assessing market size, potential profitability, competitive landscape, and alignment with the company’s strategic goals.
This assessment often involves financial modeling to predict potential returns and identify potential risks. For example, a company might analyze market trends to identify a growing demand for sustainable products, then conduct a competitive analysis to assess the existing market players and identify a niche opportunity. This would then be followed by a detailed financial projection to determine the viability of entering the market.
Building and Maintaining Strong Relationships with Key Stakeholders
Building and maintaining strong relationships with clients, partners, and investors is paramount for long-term business success. This involves consistent communication, mutual respect, and a commitment to delivering value. Regular meetings, networking events, and personalized communication are effective strategies for fostering strong relationships. Active listening, understanding stakeholder needs, and proactively addressing concerns are crucial for building trust and loyalty.
For example, a company might host regular client appreciation events to strengthen relationships and gather feedback. They might also develop a robust communication strategy involving regular newsletters and personalized updates to keep partners informed. For investors, regular reporting and transparent communication regarding progress and challenges are essential to maintain confidence and secure future funding.
Negotiating and Closing a Significant Business Deal
Negotiating and closing a significant business deal involves a structured process encompassing preparation, negotiation, and finalization. Preparation involves thorough due diligence, defining clear objectives, and developing a strong negotiation strategy. The negotiation phase requires skillful communication, compromise, and a deep understanding of the other party’s interests. This process often involves multiple rounds of discussion and compromise to reach a mutually beneficial agreement.
The finalization stage involves documenting the agreement, securing necessary approvals, and ensuring timely execution. For example, a company negotiating a large contract might begin by conducting thorough due diligence on the potential client, identifying potential risks and opportunities. They would then prepare a detailed proposal outlining their terms and conditions. The negotiation would involve a series of meetings, addressing each party’s concerns and working towards a final agreement.
The final stage would include drafting and signing a legally binding contract, followed by the implementation of the agreement.
Analyzing Case Studies of Business Development Success and Failure
Understanding the factors that contribute to both the triumph and downfall of business development initiatives is crucial for crafting effective strategies. Analyzing case studies allows for a deeper understanding of best practices and potential pitfalls, ultimately leading to more informed decision-making. By examining both successful and unsuccessful examples, we can extract valuable lessons applicable across various industries and business models.
Successful Business Development Case Studies
The following examples illustrate successful business development strategies and the factors that contributed to their success. Analyzing these cases reveals common threads that can be replicated in other contexts.
- Apple’s App Store: Apple’s creation and management of the App Store represent a masterclass in business development. By fostering a vibrant ecosystem of third-party developers, Apple dramatically expanded the utility and appeal of its devices, creating a lucrative revenue stream through app sales and in-app purchases. This success stemmed from a carefully curated platform, a clear revenue-sharing model, and a focus on user experience.
The App Store’s success also hinged on anticipating and adapting to market trends, continuously evolving its features and offerings to meet the changing demands of users and developers.
- Netflix’s Global Expansion: Netflix’s transition from a DVD rental service to a global streaming giant showcases the power of strategic adaptation and internationalization. By investing heavily in original content tailored to diverse audiences, and by carefully navigating international regulations and licensing agreements, Netflix successfully expanded its reach to millions of subscribers worldwide. This success was driven by data-driven decision-making, a commitment to high-quality content, and a flexible business model capable of adapting to varying market conditions.
- Starbucks’ Strategic Partnerships: Starbucks’ success isn’t solely attributable to its coffee; it’s also a result of strategic partnerships and collaborations. By partnering with other brands and leveraging co-branding opportunities, Starbucks has extended its reach and appeal to new customer segments. Their partnerships often create synergistic effects, introducing new products and services while also strengthening brand recognition and customer loyalty. The careful selection of partners who align with their brand values and target market has been key to this strategy’s success.
Unsuccessful Business Development Case Studies
Examining failures offers equally valuable insights, highlighting areas to avoid and strategies to refine. The following examples demonstrate how poor planning, inadequate execution, or a lack of market understanding can lead to business development setbacks.
- The New Coke Launch (1985): Coca-Cola’s disastrous attempt to replace its original formula with “New Coke” serves as a cautionary tale about ignoring consumer preferences. Despite internal testing, the company failed to anticipate the intense backlash from loyal customers, resulting in a swift reversal of the decision and significant damage to brand reputation. This failure underscored the importance of thorough market research and understanding consumer attachment to established products.
- Webvan’s Collapse: Webvan, an early online grocery delivery service, failed due to a combination of factors, including overexpansion, poor financial management, and underestimation of the logistical complexities of grocery delivery. Their ambitious expansion plan outpaced their operational capabilities and financial resources, leading to unsustainable losses and ultimately, bankruptcy. This failure highlights the importance of scalability, prudent financial planning, and a realistic assessment of operational challenges.
- Microsoft’s Zune: Microsoft’s attempt to compete with Apple’s iPod with the Zune ultimately failed due to a combination of factors including a late entry into the market, a less user-friendly interface, and a lack of compelling differentiation. The Zune lacked the innovative features and strong ecosystem that propelled the iPod to success, highlighting the importance of first-mover advantage and the necessity of offering unique value propositions in a competitive market.
Lessons Learned and Application to Future Strategies
Successful business development hinges on thorough market research, a deep understanding of customer needs, and the ability to adapt to changing market conditions. Unsuccessful ventures often demonstrate the consequences of neglecting these crucial aspects. Applying lessons from both success and failure requires a data-driven approach, a willingness to iterate and adapt, and a focus on building strong relationships with customers and partners.
Future strategies should incorporate rigorous testing, continuous monitoring of performance metrics, and a commitment to flexibility and innovation to maximize the chances of success. The key takeaway is to learn from both successes and failures to create robust, adaptable business development strategies.
The Role of Innovation in Business Development
Innovation is the lifeblood of sustained business growth and expansion. It’s not merely about creating new products or services; it encompasses a fundamental shift in thinking, processes, and strategies that allows businesses to adapt to changing market demands, outperform competitors, and capture new opportunities. Without a commitment to innovation, businesses risk stagnation and eventual decline in a constantly evolving marketplace.Innovation drives business development by creating value for customers, enhancing efficiency, and opening up new revenue streams.
It allows companies to differentiate themselves from competitors, command premium pricing, and build stronger brand loyalty. Furthermore, a culture of innovation fosters creativity and problem-solving within the organization, leading to improved operational efficiency and reduced costs.
Examples of Companies Leveraging Innovation
Several companies have demonstrated the power of innovation in their business development strategies. Apple, for instance, consistently pushes the boundaries of technology and design, creating products that redefine entire industries. Their innovative approach to user interfaces, app ecosystems, and product integration has cemented their position as a global leader. Similarly, Tesla’s disruptive approach to electric vehicles and battery technology has transformed the automotive industry and spurred significant growth.
Netflix’s pioneering move into streaming services revolutionized the entertainment industry, demonstrating the power of innovation to disrupt established markets. These examples highlight the crucial role of innovation in achieving significant business development goals.
Integrating New Technology into a Business Development Plan: A Hypothetical Scenario
Imagine a small, regional bakery, “Sweet Success,” specializing in traditional pastries. Their current business model relies heavily on local sales and word-of-mouth marketing. To expand their reach and increase sales, they decide to integrate an online ordering and delivery system. This involves investing in a user-friendly website with online ordering capabilities, partnering with a local delivery service, and implementing a robust inventory management system.
Their business development plan would then incorporate marketing strategies targeting a wider online audience, perhaps through social media advertising and influencer collaborations. The integration of this new technology – the online ordering and delivery system – allows Sweet Success to reach customers beyond their immediate geographic area, increase sales volume, and build a stronger brand presence online. This expansion would require careful consideration of logistical aspects like delivery times, packaging, and maintaining product quality during transport.
Success would depend on effective marketing, seamless technology integration, and excellent customer service. By strategically incorporating this innovation, Sweet Success positions itself for significant growth and expansion.
Business Idea Generation and Validation
Generating and validating a viable business idea is a crucial first step in any entrepreneurial endeavor. It involves a systematic process of identifying opportunities, assessing their potential, and mitigating risks before committing significant resources. This process minimizes the likelihood of failure and maximizes the chances of success.The process of generating a viable business idea often begins with identifying a problem or unmet need in the market.
This could be through personal experience, observing market trends, or conducting thorough market research. Once a potential idea emerges, it needs to be refined and shaped into a concrete business concept. This involves defining the target market, outlining the value proposition, and developing a preliminary business model.
Idea Generation Methods
Effective business idea generation involves a multi-faceted approach. Brainstorming sessions, both individually and in groups, can help unlock creative solutions. Analyzing industry trends and competitive landscapes reveals opportunities for innovation and differentiation. Furthermore, leveraging online resources, attending industry events, and engaging with potential customers provides valuable insights and feedback. A systematic approach, combining these methods, increases the likelihood of identifying promising business concepts.
For example, observing the increasing popularity of plant-based diets could lead to a business idea focused on developing and selling innovative plant-based food products.
Idea Validation Methods
Validating a business idea before significant investment is crucial. This involves rigorously testing the core assumptions underlying the business concept. Market research, including surveys and focus groups, can gauge customer interest and identify potential challenges. Minimum viable product (MVP) development allows for testing the product or service in a real-world setting, gathering valuable user feedback and iterating on the design.
Competitive analysis helps assess the competitive landscape and identify potential barriers to entry. For instance, a company developing a new software application might release a beta version to a select group of users to gather feedback before a full launch.
Market Potential and Feasibility Assessment Framework
A robust framework for assessing market potential and feasibility involves several key considerations. First, define the target market, its size, and growth potential. Next, analyze the competitive landscape, identifying key competitors and their strengths and weaknesses. Assess the market demand by analyzing existing data, conducting surveys, and performing market research. Evaluate the financial viability of the business, considering startup costs, revenue projections, and profitability.
Finally, consider the operational feasibility, including the availability of resources, technology, and skilled personnel. A thorough assessment using this framework helps to determine the overall viability of the business idea before committing significant resources. For example, a new restaurant concept should consider factors like local demographics, competition from existing restaurants, predicted customer demand based on local market research, startup costs including rent, equipment, and staffing, and the feasibility of sourcing high-quality ingredients and training staff.
Measuring the ROI of Business Development Activities
Accurately measuring the return on investment (ROI) of business development activities is crucial for demonstrating their value to stakeholders and optimizing future strategies. Without quantifiable results, it’s difficult to justify the resources allocated to these initiatives and to make data-driven decisions for improvement. This section explores various methods for tracking and measuring ROI, presenting techniques for effective communication to stakeholders and strategies for enhancing ROI based on data analysis.Effective ROI measurement requires a clear understanding of the objectives and metrics associated with each business development initiative.
This involves defining specific, measurable, achievable, relevant, and time-bound (SMART) goals from the outset. Tracking progress against these goals allows for a more accurate assessment of the return on investment. Furthermore, attributing specific revenue or cost savings directly to business development efforts can be challenging, necessitating the use of appropriate attribution models.
Methods for Tracking and Measuring ROI
Several methods can be employed to track and measure the ROI of business development initiatives. These methods vary in complexity and the data required, but all aim to quantify the value generated relative to the investment made. Choosing the appropriate method depends on the specific nature of the business development activity and the available data.
- Lead Generation and Conversion Rates: Tracking the number of leads generated, their conversion rates into qualified opportunities, and ultimately into sales provides a direct measure of the effectiveness of business development efforts. This approach works well for initiatives focused on generating new business.
- Customer Acquisition Cost (CAC): This metric calculates the cost of acquiring a new customer. By comparing the CAC to the customer lifetime value (CLTV), businesses can assess the profitability of their business development activities. A low CAC relative to CLTV indicates a high ROI.
- Sales Revenue Attributed to Business Development: This method involves directly attributing a portion of sales revenue to specific business development activities. This can be challenging, requiring careful tracking and potentially the use of attribution models to allocate credit fairly.
- Market Share Growth: For initiatives aimed at increasing market share, tracking the change in market share over time provides a measure of success. This metric is particularly useful in competitive industries where market share growth directly translates to increased revenue and profitability.
- Brand Awareness and Sentiment Analysis: For initiatives focused on enhancing brand awareness, social media monitoring, surveys, and brand sentiment analysis can provide insights into the impact of these activities. While less directly quantifiable than sales figures, these measures can still be valuable in demonstrating ROI.
Presenting ROI to Stakeholders
Presenting the ROI of business development activities to stakeholders requires a clear and concise communication strategy. The presentation should focus on the key findings, highlighting the most impactful results and demonstrating a clear return on investment.
- Use Visualizations: Charts and graphs are effective tools for presenting complex data in a readily understandable format. Visual representations can help stakeholders quickly grasp the key findings and the overall impact of business development initiatives.
- Focus on Key Metrics: Instead of overwhelming stakeholders with numerous data points, concentrate on the most relevant metrics that directly demonstrate the ROI. Prioritize metrics that align with the overall business objectives.
- Provide a Narrative: Don’t just present the data; tell a story. Explain the context of the business development activities, the methods used to measure ROI, and the implications of the findings. This helps stakeholders understand the bigger picture.
- Quantify the Impact: Whenever possible, quantify the impact of business development activities in terms of revenue generated, cost savings, or other tangible benefits. Use concrete numbers to support your claims.
- Address Potential Objections: Anticipate potential objections from stakeholders and address them proactively in your presentation. Be prepared to explain any limitations of the ROI measurement methods used.
Improving ROI Based on Data Analysis
Data analysis is crucial for identifying areas for improvement in business development activities. By carefully analyzing the data collected, businesses can identify bottlenecks, optimize processes, and ultimately enhance the ROI of their initiatives.
- Identify Underperforming Initiatives: Analyze the data to pinpoint initiatives that are not generating the desired return. This may involve examining the conversion rates, customer acquisition costs, or other relevant metrics. Consider reallocating resources from underperforming initiatives to those that demonstrate higher potential.
- Optimize Marketing and Sales Processes: Data analysis can reveal inefficiencies in marketing and sales processes. For example, analyzing website traffic and lead generation data can help identify areas for improvement in the marketing funnel. Similarly, analyzing sales data can identify bottlenecks in the sales process.
- Refine Targeting and Messaging: Data analysis can help refine targeting and messaging strategies. By analyzing customer data and market trends, businesses can identify their ideal customer profiles and tailor their messaging to resonate with them more effectively.
- Experiment and Iterate: Business development is an iterative process. Use A/B testing and other experimental methods to test different approaches and measure their impact. Continuously refine strategies based on the data collected.
- Monitor Key Performance Indicators (KPIs): Regularly monitor key performance indicators (KPIs) to track progress and identify potential problems early on. This allows for timely adjustments and prevents minor issues from escalating into major problems.
Challenges and Opportunities in Business Development
Business development, while offering immense potential for growth, is not without its hurdles. Successfully navigating the path to expansion requires a keen understanding of both the challenges and opportunities that lie ahead. This section will explore common difficulties faced by businesses and propose strategies for leveraging emerging opportunities to overcome them.
Many factors can impede a company’s development efforts. These range from internal limitations, such as a lack of resources or skilled personnel, to external pressures, including intense competition and fluctuating market conditions. Simultaneously, however, significant opportunities exist for businesses that can effectively identify and capitalize on emerging trends, technological advancements, and unmet market needs.
Common Challenges in Business Development
Understanding the obstacles is crucial for effective strategic planning. Several recurring challenges significantly impact business development initiatives.
- Limited Resources: Insufficient funding, personnel, or technology can hinder progress and limit the scope of development projects. This is particularly true for startups and small businesses.
- Competitive Pressure: Intense competition can make it difficult to gain market share and achieve sustainable growth. Businesses need to differentiate themselves to stand out.
- Market Volatility: Economic downturns, changes in consumer preferences, and disruptive technologies can create uncertainty and impact business plans.
- Lack of Skilled Personnel: Finding and retaining employees with the necessary skills and experience is essential for successful business development. A skills gap can significantly impact efficiency and effectiveness.
- Measuring ROI: Accurately tracking and measuring the return on investment for business development activities can be challenging, leading to difficulties in justifying future investments.
Opportunities for Overcoming Challenges
While challenges are inevitable, businesses can proactively identify and exploit opportunities to mitigate risks and foster growth.
- Strategic Partnerships: Collaborating with other companies can provide access to resources, expertise, and new markets, effectively addressing resource limitations.
- Innovation and Differentiation: Developing unique products, services, or business models can help businesses stand out from competitors and command premium pricing.
- Market Research and Analysis: Thorough market research can help businesses anticipate changes in consumer preferences and adapt their strategies accordingly, reducing the impact of market volatility.
- Investing in Employee Development: Providing training and development opportunities for employees can enhance their skills and improve overall productivity, directly addressing the lack of skilled personnel.
- Data-Driven Decision Making: Implementing robust tracking and analytics systems can provide clearer insights into the ROI of business development activities, enabling more informed investment decisions.
Strategic Plan for Addressing Challenges and Capitalizing on Opportunities
A well-defined strategic plan is essential for navigating the complexities of business development. This plan should integrate both proactive measures to address challenges and strategies to capitalize on emerging opportunities.
For example, a company facing limited resources might explore strategic partnerships to access funding or technology. Simultaneously, they could invest in market research to identify underserved niches and develop innovative products to differentiate themselves from competitors. Regular review and adaptation of this plan, based on performance data and market trends, is crucial for long-term success. This iterative approach allows for flexibility and responsiveness to changing circumstances.
Last Point
Successfully navigating the complexities of business development hinges on a multifaceted understanding of strategic planning, relationship building, and data-driven decision-making. By applying the principles and examples explored here, businesses can enhance their capacity to identify promising opportunities, cultivate strong partnerships, and ultimately achieve sustainable growth and increased profitability. Remember that continuous learning and adaptation are crucial for navigating the ever-evolving business landscape.
Frequently Asked Questions
What is the difference between business development and sales?
Business development focuses on long-term strategic growth, identifying new opportunities, and building relationships. Sales focuses on closing deals and generating immediate revenue.
How can I measure the effectiveness of my business development efforts?
Track key performance indicators (KPIs) such as lead generation, partnership agreements secured, new market penetration, and return on investment (ROI).
What are some common challenges in business development?
Common challenges include securing funding, navigating competitive landscapes, building trust with stakeholders, and accurately forecasting market trends.
How important is innovation in business development?
Innovation is crucial for creating competitive advantage, identifying new opportunities, and ensuring long-term sustainability.
What resources are available to support business development?
Resources include industry publications, networking events, mentorship programs, government grants, and consulting services.